Jakewalk

July 21st, 2008
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Not that I have any appreciable number of readers, but I try to stick to a few principles in keeping this blog. One of them is that I want to avoid ever trashing the places I write about. I feel like there’s plenty of negativity on the internet as it is, there’s no reason to add to it.
I also know enough people in the hospitality industry that I understand that off-nights happen. I’ve put off writing anything at all about my experience at Jakewalk, because I don’t want to be one of those irritating netizens who gets their jollies writing tirades tearing down someone else’s hard work.
So, I post about my visit in as much of a matter-of-fact manner as possible, hopefully keeping my editorializing to a minimum…
When my party of 4 got to Jakewalk, half the tables were empty. We ended up sitting in the back, across from end of the bar with the waitstaff station and the kitchen. Even so, it took 15 minutes for our order to be taken. After another 15 minutes, one of my friends walked the 5 feet to the bar to ask for our drinks again. During that time our waitress passed by us going to the other tables without checking in on us once or even letting us know that our drinks were coming. One of the proprietors I believe, took over and tried to sooth us, but we were already irritated.
It was another 45 minutes before our food showed up. The guy we had been dealing with spoke to us a few times apologizing for the delay and letting us know that it was nearly ready. It wasn’t until we got our food that the waitress came back. Instead of being apologetic that our food took so long to show up or that she never once followed up to see how we were going, she advised us that we should try to enjoy ourselves even though it took a long time.
The most frustrating part was that none of the food actually needed to be cooked, just cut up and dropped on a plate. We had an order of Rillettes and a plate of cookies both of which require no preparation at all. The fondue was the most complicated to prepare because it had bread, apples and sausages that had to be sliced up along with the cheese that had to melt in the bowl. This should not have taken an hour.
Really though, the worst part is that the food and wine were all good, but the overall experience was awful. On principle, I would never go back to a place that treated me so poorly. So, I won’t be back either way.

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